SHIPPING OPTIONS:
USPS Options: Shipped USPS, allow up to 5-7 days for delivery to most domestic destinations. Price includes a small handling and processing fee added to the USPS rates for the selected delivery method. No Insurance provided.  All orders will be processed and shipped by the following business day after the order is received.

UPS Ground: $8.45 Shipping & Handling plus $1 per item. Packages Insured. Tracking Number. Delivery in 1-5 days in the Continental U.S. after order is shipped. Delivery times to other states or territories may vary.  All orders will be processed and shipped by the following business day after the order is received.

ORDER RECEIPT:
Our online store is open 24 hours 7 days a week. The deadline for processing orders is 12:00 PM Eastern Time, Monday through Friday.

ORDER PROCESSING:
Orders are typically shipped within 24 hours of receipt on business days. Saturday and Sunday are not considered business days. Upon placing your order you will receive an automated email receipt. Please email: customerservice@futureoffoodstore.com or call (1) 800-981-7870 if you did not receive an email receipt containing your order number. You will also receive a shipping confirmation email supplying your shipping information and tracking number. Shipment delivery will be calculated from the day the order ships, not from the day the order is placed or received for processing.

LOST SHIPMENTS:
If you do not receive your order within the standard delivery time allowed (USPS Priority and UPS only) – please email: customerservice@futureoffoodstore.com or call (1) 800-981-7870. If the order is not located after 5 business days, you may request a refund or re-shipment of the order. We cannot place claims on shipment that are more than 30 days old. If your package does not arrive within the specified delivery time, contact us ASAP to ensure the claim is placed within the 30 day time period.

DELAYS:
Please provide your correct billing address if you are shipping somewhere else. The billing address must match what your credit card company has on file for the street address and zip code. If it does not, the credit card transaction will be declined and we will need to e-mail you for this information causing a delay.

PRIVACY:
We will not use or sell your personal information and do not e-mail spam. Our Webstore is also governed by our Privacy Policy.

RETURNS:
Please call us at 415-383-0553, Monday-Friday 10am-5:30pm (pacific time), prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. Product returns cannot be accepted after 30 days.

DAMAGED PRODUCT SHIPMENTS:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise is damaged during shipment. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. The shipping company will be contacted for visual inspection of the merchandise and packaging. We will then issue credit for the amount of any confirmed damaged merchandise.

BACKORDERS:
Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. In this event, we will give you an estimated time of restock availability. You may cancel the out-of-stock products, hold shipment of your entire order until the out-of-stock product is available, or receive a partial shipment of the available products first, and the out-of-stock products when they are available. No additional shipping charges will be incurred by the customer for partial shipments due to out-of-stock products ordered.

INTERNATIONAL SHIPMENTS

•  Lily Films is not responsible for packages held by Customs.

•  Lily Films does not pay for International Duty taxes or Value Added tax. If a shipment incurs any such charges the customer is responsible.

•  Lily Films is not responsible for brokerage fees incurred on International Shipments. These fees, whether charged by a private or Customs appointed broker, are the sole responsibility of the customer.